customer service

What do scientists think about customer service at places like Novus, companies that sell the antibodies that are often critical components of a wide variety of experiments? Novus ran a survey to find out, and here's what we uncovered.

There is a clear disconnect between expectations of antibodies, and how they perform in real world experiments. Seventy percent of respondents said that they expected their antibodies to work every time, but only 35% reported that this is what actually happens.