Novus’ Quality Guarantee:
Novus guarantees that every product we sell will work in the application and species listed on our website and datasheets. This guarantee includes predicted species with a % sequence identity greater than 90% with the immunogen, even if they have not yet been tested. If a Novus product fails to work as stated, our technical service team will work with you to troubleshoot the issue. If this process is not successful, Novus will provide you with a free replacement or a 100% refund for the product. Guaranteed. For untested species and applications we offer our Innovator's program.
Primary and secondary antibodies are guaranteed for one year from date of receipt. Bioactive proteins are guaranteed for 2 years. Other peptides and proteins are guaranteed for three months from date of receipt. For other product types, please view the datasheet.
Your satisfaction is our passion. Our goal, is your complete satisfaction with our products.