UK Technical Support

Technical Support

Our customer service and technical support team is committed to providing you with the best support.  The Novus Biologicals’ scientific support team is thoroughly trained in all immunological applications.  We want to help you get our antibodies work in your experiments and our experts will guide you through trouble shooting advice and tips.  All of our products are covered by our 100% Novus Guarantee.  

Contact Tech Support:  

8-5 pm GMT
Phone: 0800 37 34 15 
Live Chat: click here
Fax: +44 (0) 1235 533420

After hours in case you’re working early in the morning or late into the night you can get help from our Canada and/or United States offices:

Live Chat: click here
Phone: +1-888-NOVUS-50 (1 pm - 12:30 am GMT) to reach the US office or +1-855-NOVUS-CA (1pm - 10 pm GMT) to reach the Canada office

Data Sheets:
Technical Data Sheets are linked to each product on our website, and are available as PDF downloads. Locate the product you need, and click the ‘Datasheet PDF’ button just above the ordering information box.

Frequently Asked Questions:           
View our Scientific FAQs.

Novus' How-To Series: 
Everything you need to know about running an ELISA, a WB, getting started with flow cytometry, performing IHC, using antibody-labelling kits, and much more) visit our support area.

The following are general protocols intended to provide researchers with a guide to antibody applications.  Researchers should determine what protocol best meets their needs, however please contact us if you have any questions.

Need help troubleshooting HIF antibodies? Check out our troubleshooting page.

You can download PDF version of our latest catalogues, or you can ask to have them mailed to you free of charge. Click here and scroll down for the PDFs.

Innovator’s Reward™:
Our Innovator’s Reward™ program is designed to support your innovative research with minimal financial risk to you. Should you decide to use one of our products in an application or species for which it has not been tested; Novus will provide you a 50% refund on the purchased product as well as a 50% discount on a future product of equal or lesser value upon receipt of your results.  Simply email to apply for your award.  We will send you a form for you to submit a summary of your research and report your experimental results, after which your award will be given. Your innovation can help us to accelerate bioscience research. After all, we’re making your success our goal.

Antibody Concierge:
Can’t find the antibody you need? Tired of doing the search yourself? Not sure where to start?
Novus Biologicals' Antibody Concierge is a free serviceintended to help you locate rare and unusual antibodies. Our scientists will search all known antibody manufacturers, worldwide, according to your specific needs. If we find a matching antibody, we'll let you know how to purchase it - even if it doesn't come from us! If we can't find your antibody, chances are it doesn't exist. This service is provided free, as a way for Novus to show our appreciation to researchers! Learn more here.

Collaborate with Us:
Have you developed a novel antibody that you’d like to see commercialised? 
Get in touch with our licensing and collaborations department at and learn more here.