Novus’ Quality Guarantee
We stand behind our products 100%. If you cannot get a product to work in an application or species stated on our datasheet, then our technical service team will troubleshoot with you to get it to work or provide your choice of a free of charge replacement product or a full refund. No hassles, no nonsense. It is that simple!
We understand that many antibodies have not yet been tested for use in Drosophila. Therefore, our Innovator’s Reward ™ program is designed to support innovative research with no financial risk to you. If you decide to use one of our products in an untested application or species and submit a product review (with an image), then Novus will send you a voucher for 100% of the purchase price that can be used on a future product purchase of your choice on our site. Simply visit the product's page on our site and select "submit a review", or email email@example.com with questions.