1. How can I order Imgenex products?
You may order your Imgenex products just as you always have. If you should need assistance with your order, contact our customer service department. The Novus Biologicals staff will provide all required ordering support. For the appropriate contact information, refer to the contact section above.
2. How do I search Imgenex products online?
Imgenex product information will continue to be available on www.imgenex.com. Additionally, all Imgenex products will be available at www.novusbio.com. It is quick and easy to find an Imgenex product at www.novusbio.com; simply enter the Imgenex catalog number into the search window and you will be routed to the corresponding Novus datasheet.
3. Does the Novus Guarantee apply to Imgenex products?
Novus Biologicals guarantees products for all of the applications and species listed on the datasheet. If our technical support team is unable to resolve a product issue, we will provide either a replacement or refund. Imgenex products are now fully supported by the Novus Guarantee. Read more about our guarantee here.
4. How long are the products guaranteed for?
Primary and secondary antibodies are guaranteed for a period of 1 year after receipt. For other product types, please see the related datasheet for the guarantee period.
5. I need additional information to update the vendor information from Imgenex to Novus Biologicals, who should I contact?
Contact the Novus customer service team at email@example.com or call or 1-888-506-6887. They can provide information regarding sales tax and W9 payment details. Or download Novus W9 form here.