Novus Guarantee + Policy

Our goal at Novus Biologicals is to empower you, the researcher, to perform the best research possible. We strive to develop and market antibodies that are novel, useful and accurate. We want you to be completely satisfied with your purchase.

Novus’ Quality Guarantee
We stand behind our products 100%. If you cannot get a product to work in an application or species stated on our datasheet, our technical service team will troubleshoot with you to get it to work. If a product still does not work after troubleshooting, you can receive a free of charge replacement product or a full refund. Novus’ Quality Guarantee covers 100% of the products we carry, including those that we distribute for Abnova. No hassles, no nonsense. It is that simple!

+ Innovator’s Reward™
Our Innovator’s Reward™ program is designed to support your innovative research with minimal financial risk to you. Should you decide to use one of our products in an application or species for which it has not been tested, Novus will provide you a 50% refund on the purchased product as well as a 50% discount on a future product of equal or lesser value.  Simply email innovators@novusbio.com to apply for your award.  We will send you a form for you to submit a summary of your research and report your experimental results, after which your award will be given. Your innovation can help us to accelerate bioscience research. After all, we’re making your success our goal.

= 100% Support and Peace of Mind

Questions?  Contact the Novus Technical Support Team at technical@novusbio.com.