Novus Guarantee + Policy

We stand behind our products 100%. If you cannot get a product to work in an application or species stated on our datasheet, our technical service team will troubleshoot with you to get it to work. If a product still does not work after troubleshooting, you can receive a free of charge replacement product or a full refund. Our Novus Guarantee + covers 100% of the products we carry, including those that we distribute for Abnova. No hassles, no nonsense. It is that simple!

If you decide to use a product in an application or species for which it has not been tested, and you report to us your success or failure, we will give you a significant discount on the future purchase of another product. This discount can be up to 80% of your purchase price.

Questions?  Contact the Novus Technical Support Team at technical@novusbio.com.