Support

Ordering Support Technical Support
Contact Us - For country specific support
novus@novusbio.com
FAQ's

Hours

  • US 8:00am - 8:00pm EST
  • Canada 8:00am - 5:00pm EST
  • Europe 8:00am - 5:00pm GMT

Contact Us - For country specific support
technical@novusbio.com
FAQ's

Live Chat - click on the handy box in the bottom righthand corner for help now!
Hours Available

  • US 8:00am - 8:00pm EST
  • Canada 8:00am - 5:00pm EST
  • Europe 8:00am - 5:00pm GMT

Support by Application
Discover general protocols, troubleshooting guides, videos, webinars, and illustrated assays for popular Novus product applications.
Support by Product Type
Specific protocols for individual Novus products.
General Support
What is an antibody, common buffers, useful tools, and other lab knowledge.
Whitepapers
Read our whitepapers on hypoxia, TLRs, TBI and more!

Technical and Customer support frequently asked questions.
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Shipping Policy
Our shipping costs are determined based on the country to which your order is sent - view the shipping cost table here. Shipping is only charged once - if your order must be sent in separate shipments, you will only be charged for shipping once, NOT multiple times. If you wish to charge shipping to your FedEx account, you may do so and will only be charged a material and handling fee. We ship all peptides, proteins and lysates on dry ice. Have any questions? Get in touch with our Customer Service Team here.

Return Policy
We guarantee our products 100% for applications and species stated on product datasheets. If you have trouble with one of our products, please contact our Technical Support Team at technical@novusbio.com and we will be sure to either resolve your problem or refund your purchase. We do ask that you do not return any products before first receiving a return authorization from our Technical Support Team. For all other returns due to customer error please contact our Customer Service Team here.

Privacy Policy
It is important to us to protect your privacy and confidentiality. Please review the following statement to better understand how Novus Biologicals collects, uses, and safeguards the personal information you provide to us on our website.

What kind of information do we collect?
We collect personal information from you when you register on our site, place an order, subscribe to our mailing list and/or respond to our customer satisfaction survey. You may be asked to enter your name, e-mail address, mailing address, organization/institution name, phone number, fax number, and credit card or purchase order information. We ask this information in order to process your order and give you the best possible customer service. We also use your information to personalize your experience, improve our website, administer promotions, and provide you with information regarding new products. We continually strive to improve our website in order to better serve you and we may use your information and the feedback we receive to do so. We also use your information to send you e-mails about our current promotions and special offers. If you wish to unscribe to these emails please see the instructions at the bottom of the e-mail. All marketing and promotional e-mails sent by us include an unsubscribe link as per the CAN-SPAM act.

Novus Biologicals' Use of Cookies
We use cookies to recognize your browser and remember certain information. Cookies are also used to process items in your cart, save your preferences, and helps us compile data in regards to site traffic. Novus Biologicals follows strict security procedures designed to protect your personal information. Any and all personally identifiable information collected by Novus Biologicals will be kept strictly confidential and will not be sold, shared, loaned, rented, or given to a third party except for the sole purpose of delivery of the products ordered. If for any reason you do not feel comfortable submitting personal information online, please contact our Customer Service Team here and we would be more than happy to assist you in placing your order. Also, Novus Biologicals reserves the right to make any changes to this policy deemed necessary without prior notice, so please check our Privacy Policy link before providing any personal information. These changes will not affect any information given to us prior to the date it was updated.