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Novus Guarantee

Our goal at Novus Biologicals is to empower you, the researcher, to perform the best research possible. We strive to develop and market antibodies that are novel, useful and accurate. We want you to be completely satisfied with your purchase.

Novus’ Quality Guarantee
We stand behind our products 100%. If you cannot get a product to work in an application or species stated on our datasheet, our technical service team will troubleshoot with you to get it to work. If a product still does not work after troubleshooting, you can receive a free of charge replacement product or a full refund. Novus’ Quality Guarantee covers 100% of the products we carry, including those that we distribute for Abnova. No hassles, no nonsense. It is that simple!

IHC Image of Fibrinogen+ Innovator’s Reward™
Our Innovator’s Reward™ program  was created to allow researchers the opportunity to try our primary antibodies in an untested species or application, without the financial risk of failure. Participation is SIMPLE: Go to the antibody’s webpage. Complete an online review with image, detailing your positive or negative results. In return, you receive a discount voucher for 100% of the purchase price of the reviewed product. Reviews may also be submitted by emailing innovators@novusbio.com.

Terms and Conditions:

  • Vouchers are good for 6 months from the issue date
  • The voucher can only be used on one product, and does not apply to shipping charges
  • Novus reserves the right to refuse submissions at any time
  • Certain fees may apply to orders placed through distributors due to duties, taxes and other fees
  • For additional assistance and questions contact innovators@novusbio.com 


= 100% Support and Peace of Mind