Customer Service
- technical@novusbio.com
- 1-888-506-6887
Frequently Asked Questions
Are there discounts available for bulk orders?
We will gladly provide customers with custom quotes for large quantity, bulk orders. Please contact our Customer Service Team at bulk@novusbio.com for a custom quote. Be sure to include the catalog number of the product of interest, as well as the quantity needed.Can I get a copy of an invoice?
Yes, we are happy to provide you with a copy of your invoice. Please contact us here with your order number, PO number and/or invoice number.
Please check our Promotions page for a list of special offers and available discounts. If a certain product is part of a special offer, it will be listed on the product's datasheet. If you have questions regarding promotions and special offers, please email promotions@novusbio.com.
Can I get a free sample to test?
We do not provide free samples. However, we do carry sample sizes for many of our products. Please also read about our Novus Guarantee which states that all Novus products are 100% guaranteed to work in the species and applications listed on the datasheet. The Innovator's Reward™ program is designed to support your innovative research with minimal financial risk to you. If you have any questions, please do not hesitate to contact us (view contact info here).
Can I get pricing/availability?
Yes, pricing and availability is displayed on every online datasheet. Simply search for the catalog number in which you are interested, and view the pricing and availability on the upper, right-hand corner of the datasheet. You may also call our Customer Service Team at 1-888-50-NOVUS (US office), +44 (0)1223 426001 (Novus Europe) or 1-855-NOVUS-CA (Novus Canada).
Can I get the status of my order?
Yes, we are happy to provide you with the status of your order. Please have your order number and/or purchase order number ready, and call our Customer Service Team at 1-888-50-NOVUS (US office), +44 (0)1223 426001 (Novus Europe) or 1-855-NOVUS-CA (Novus Canada). You may view other methods of contact here.
Absolutely! You may place your order by phone, fax, email or online. View our Contact Us page to place your order however is most convenient for you. You may also find a distributor near you by clicking on the Distributors tab on our website. You may also place your order online by using your online account. Login or create a new account here.
How can I request catalogs and posters?
We have 13 research area specific technical catalogs, 11 pathway posters, and several product fliers available free of charge. Visit our literature request page here to request your complimentary copies today! Questions? Have an idea for a new catalog or poster? You may contact our marketing department at promotions@novusbio.com.
Please contact our Customer Service Team at 1-888-50-NOVUS (US office), +44 (0)1223 426001 (Novus Europe) or 1-855-NOVUS-CA (Novus Canada) if you wish to cancel your order.
We understand that these things happen, please contact our Customer Service Team at 1-888-50-NOVUS (US office), +44 (0)1223 426001 (Novus Europe) or 1-855-NOVUS-CA (Novus Canada) and we will do the best we can to resolve the situation.
The concentration for our products is listed on the online datasheet. Simply search for the catalog number in which you are interested, and view on the “Datasheet” tab, under the "Applications" section. The concentration is also listed on the printed datasheet you received with your product. You may also contact our Technical Support Team at technical@novusbio.com or by calling 1-888-506-6887.
Which forms of payment does Novus accept?
Every Novus office accepts purchase orders. Terms of payment are Net 30. In addition, shipping charges may be placed on a FedEx shipping account. Please read carefully for the credit cards in which each Novus office accepts. Novus US accepts all major credit cards. Novus Canada accepts Mastercard and VISA. Novus Europe accepts VISA, Mastercard, and American Express. If you would like additional information, please read our Shipping Policy.Ask a Question
Don't see the answer to your question in the FAQs? Simply enter your name, e-mail address and question below and one of our Customer Service or Technical Support Representatives will get back to you within 2 business days.