Customer Service
- technical@novusbio.com
- 1-888-506-6887
Frequently Asked Questions
Are there discounts available for bulk orders?
We will gladly provide customers with custom quotes for large quantity, bulk orders. Please contact our Customer Service Team at orders@novusbio.com for a custom quote. Be sure to include the catalog number of the product of interest, as well as the quantity needed.
Please check our Promotions page for a list of special offers and available discounts. If a certain product is part of a special offer, it will be listed on the product's datasheet. If you have questions regarding promotions and special offers, please email promotions@novusbio.com.
Please contact our Customer Service Team at 1-888-506-6887 if you wish to cancel your order.
We understand that these things happen, please contact our Customer Service Team at 1-888-506-6887 and we will do the best we can to resolve the situation.
Which forms of payment does Novus accept?
Novus accepts purchase orders and credit cards. Terms of payment are Net 30. In addition, shipping charges may be placed on a FedEx shipping account. If you would like additional information, please read our Shipping Policy.Ask a Question
Don't see the answer to your question in the FAQs? Simply enter your name, e-mail address and question below and one of our Customer Service or Technical Support Representatives will get back to you within 2 business days.