Novus Biologicals - guarantee

GUARANTEE PLUS

Our goal is to empower you, the researcher, to perform the best research possible. We strive to make and sell antibodies that are novel, useful and accurate. We want you to be completely satisfied with your purchase.

Guarantee:

We stand behind our products 100%! If you cannot get a product to work in an application and species stated in our datasheet, we will help you get it to work, or you can receive a replacement or a refund. Our guarantee covers 100% of the products we carry, even those from Abnova. It’s that simple!

PLUS!:

If you decide to use the antibody in an application or species for which it has not been tested, and you report to us your success or failures, we will give you a significant discount on the future purchase of another unit of antibody. This discount can be up to 80% of your purchase price.

FAST LIVE HELP:

Your phone call will be answered by a live person, based in Littleton, Colorado who is eager to help during normal business hours. No Endless Phone Tree EVER! Email and Live chat "Antibody 411" are also available for your convenience.

MANAGEMENT ACCOUNTABILITY:

We promise you efficient and friendly service at all times. If you are not satisfied, neither are we. Our managers are available to address any concerns to your satisfaction.

Customer Service

Meggie Buckley

meggie@novusbio.com

303-730-1950 x 33

Shipping Operations Manager:

Todd Young

todd.young@novusbio.com

303-730-1950 x 26

Accounting Manager

Dawn Esquibel

dawn@novusbio.com

303-730-1950 x 15