Novus’ Quality Guarantee
We stand behind our products 100%. If you cannot get a product to work in an application or species stated on our datasheet, then our technical service team will troubleshoot with you to get it to work or provide your choice of a free of charge replacement product or a full refund. No hassles, no nonsense. It is that simple!
We understand that many antibodies have not yet been tested for use in C. elegans models. Therefore, our Innovator’s Reward ™ program is designed to support innovative research with minimal financial risk to you. If you decide to use one of our products in an untested application or species and share your results with us, then Novus will provide you a 50% refund on the purchased product as well as a 50% discount on a future product of equal or lesser value. Simply email firstname.lastname@example.org to apply