Quality Assurance

Our goal at Novus Biologicals is to empower you, the researcher, to perform the best research possible. We strive to develop and market antibodies that are novel, useful and accurate. We want you to be completely satisfied with your purchase.

Novus Guarantee +

Novus Biologicals doesn't just guarantee our products to work 100% of the time, we offer an extended guarantee called Novus Guarantee +! All products sold by Novus Biologicals are guaranteed to work in the applications and species given on our datasheets. If they don't work as claimed, simply call or e-mail our technical support team. If a product still doesn’t work after troubleshooting you will receive a free of charge replacement or a full refund. Plus - if you want to try a product in an untested application or species simply purchase and use the product then let us know how your experiments turned out. We'll give you up to an 80% refund or future credit, just for sharing your results with us! This guarantee is always in effect for all of our products and since you always speak to a real person when you call or e-mail, it’s easy to get your needs met.

Responsive Customer Service

We at Novus Biologicals pride ourselves on excellent customer service. When calling during normal business hours, your phone call will be answered by a real person based in Littleton, Colorado or Cambridge, UK who is eager to help. No automated recordings or endless phone tree. E-mail and Chat with a Scientist are also available for your convenience. Our promise to you is efficient and friendly customer service at all times. If you are not satisfied, neither are we. Our managers are available to address any concerns to your satisfaction.